Frequently Asked Questions

How long will it take for my order to ship?

Most orders will ship out within 3-5 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process.

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Can I make changes to my order’s information after I place my order?

We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.

How do I know if my order has been processed?

Once your order has been processed, you will receive an email. If you are a registered user, simply log in to your account. Guest users must click here and enter email or phone number to check the status of your order.

How do I track my order?

To track your order, please click here and enter email or phone number. You will then be able to view all of your order and shipping details.

Can I Buying as a guest?

Buying as a guest lets you try shopping on without registering as a L’USINE member, you need to provide you email, cellphone and shipping address to place an order.