Returns & Exchanges

What is L’USINE’s Return Policy?

You can return any unworn, unwashed or defective merchandise and exchange the item for the same item in a different size or color, within 14 days of receiving your original order by:

-           Prepaid by smart label

-           Return to L’USINE store, click here for directions

The goods are your responsibility until they arrive at our warehouse, so please make sure they’re packed properly and can’t get damaged on the way. All goods will be inspected upon return, we try hard to accept all returns, but in unlikely event that an item is returned to us in unsuitable condition, we may have to send it back to you.

We are not responsible for any items that are returned to us by mistake.

In case you don’t find the Return and Exchange form and label enclosed with your order, please click here to download the form

Returns or exchanges will be refunded only via the bank account which you provided on the Returns Form, so please note that you are responsible for the accuracy of bank information. Any charges incurred by incorrect information are not L’USINE’s responsibility.

Please send the form back to us with the item/s in their original condition, attach all invoices, accessories and free-gifts (if any).

What are my return & exchange options?

Please keep in mind that any shipping fees associated with return or exchange of merchandise is the responsibility of the customer and thus will not be reimbursed.

1. Use your free prepaid SmartLabel?

  • Fill out the Return Form on your package
  • Place in a securely sealed package along with your item(s)
  • Stick the the Return Label on the outside of your package
  • Drop your package off at any Giaohangnhanh Express Agency, click here for direction
  • Postage is not required

2. Returns Without a prepaid SmartLabel?

  • Fill out your Return Form and place it in your secure shipping package
  • Ensure there are no other shipping or tracking labels attached to your package
  • Make sure you use a postal service with a tracking number that insures you for the value of the items you are returning and obtain proof of posting. Please note: L’USINE is not responsible for any returns that are lost or stolen while in transit
  • Mail your return to:

Ho Chi Minh City warehouse: 135/12 Tran Hung Dao, Cau Ong Lanh Ward, District 1, Ho Chi Minh City

3. Return to your nearest L’USINE

L’USINE will gladly accept your return. Your return must be accompanied with the return form

  • Fill out the Return Form and put it inside the package
  • Seal your package with the original condition
  • Take the parcel to your nearest L’USINE – see below or you can click here for direction

1st Floor, 151/1 Dong Khoi Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

70B Le Loi Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam

How long will it take for my return or exchange to process?

Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed, we will email you once it is processed.

Do you offer price adjustments?

If your order was processed with a discount, you will be refunded for the amount that you paid (shipping fee not included) is unable to grant price adjustments for purchases made in retail stores.

How do I track a pre-paid return?

Please click here and enter the tracking number found on the proof of postage receipt to track your pre-paid return.

If you no longer keep the tracking number and would like to track your return, please contact us for assistance. Please allow 1 business day from the date you mailed your return for tracking information to become available, and 2-3 weeks for your return to be processed.

I lost my Return and Exchange Form or Return Label– what do I do?

If you've lost your Return and Exchange Form, you can simply click here to download the form and print it out. If you need a new pre-paid Return Label, please contact Customer Support via email or phone at +84 123 281 0888.

What if my product is damaged or defective?

If you receive a damaged or defective item, please contact us via hot line +84 123 281 0888 within 48 hours of receiving your delivery.

Can I return an item I purchased in store? is unable to process returns for purchases made in retail stores. Please contact our stores for more information.